Your security is important to us

How We Protect You

  • We protect the confidentiality of your data by encrypting sensitive information with 128-bit Secure Socket Layer (SSL). This helps ensure that sensitive information can only be viewed by you and OpenSky®.

  • We use firewall systems and intrusion detection software to protect our systems.

  • We build information security right into our systems and networks using internationally recognized security standards, regulations, and industry-based best practices.

  • We work with a third party vendor that provides strong authentication controls following guidance provided to all financial institutions by the Federal Government's banking regulators.

  • At OpenSky® our employees are required to take information security awareness training and to apply this training to their job every day.

What You Can Do

  • Your log in credentials, your user ID and password, are your unique keys to accessing and managing your OpenSky® account. Do not write them down or share them with anyone.

  • Keep your credentials safe – whether they are for your financial accounts or other websites. Never share your user name, password, or security questions with anyone, and beware of suspicious e-mails or unsolicited phone calls asking for this information.

  • Be aware that no one is watching you enter your credentials, and always ‘log out’ or ‘sign out’ of any websites, as well as remember to close the browser when leaving a computer.

  • Take care and install and regularly update anti-virus and anti-spyware software. Perform frequent scans of your computer. Protect your computer with a firewall.

  • Be aware and learn how to protect yourself from malicious email and malware infections.

Important Contact Information

  • For a lost or stolen credit card, please call our Customer Service number located on our Contact Us page.

  • To report suspicious or fraudulent activity, please call the number printed on the back of your card.

  • To reset your password, please call the number printed on the back of your card.

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